Frequently Asked Questions

What makes Anastasia Mâché bags unique?

Anastasia Mâché bags are renowned for their luxurious quality, unique designs, and the option for customization. Each bag is crafted with meticulous attention to detail, featuring exclusive patterns and designs.

Can I customize a bag with my own design?

Absolutely! We offer a bespoke customization service where you can upload your own design or image, and we will incorporate it into your selected handbag. Please visit our customization page for more details.

How do I care for my Anastasia Mâché handbag?

To maintain the beauty and longevity of your handbag, we recommend avoiding prolonged exposure to direct sunlight and keeping it away from water and harsh chemicals. Store your bag in the provided dust bag when not in use.

What materials are used in Anastasia Mâché bags?

Our bags are crafted from high-quality materials including premium leathers, luxury fabrics, and durable hardware. Each material is carefully selected for its quality, durability, and aesthetic appeal.

Do you offer international shipping?

Yes, we ship our bags worldwide. Shipping costs and delivery times vary depending on the destination. Please refer to our shipping information page for more details.

How can I track my order?

Once your order is dispatched, you will receive an email with a tracking number. You can use this number on our website to track the status of your delivery.

What is your return policy?

We offer a 14-day return policy for items in their original condition. Customized items, however, are not eligible for return unless they have a manufacturing defect. Please refer to our Returns and Exchanges page for full details.

How long does it take to receive a refund?

After we receive and inspect your returned item, refunds are typically processed within 7-10 business days. The funds will be credited back to your original method of payment.

Are there any physical stores where I can view the collection?

Currently, our collection is exclusively available online. We provide detailed descriptions and high-quality images for each product to help you make your selection.

How can I be sure of the authenticity of an Anastasia Mâché bag?

Authentic Anastasia Mâché bags can only be purchased through our official website. Each bag comes with a certificate of authenticity. We caution against purchasing from unauthorized retailers to ensure the authenticity and quality of your purchase.