At Anastasia Mâché, we are committed to ensuring that you are completely satisfied with your purchase. We understand that sometimes an item may not fully meet your expectations, and we strive to make the returns process as seamless and accommodating as possible.
Our Return Policy
You have 14 days from the date of receiving your order to return any item(s) for a refund or exchange. Please note the following conditions for returns:
- Condition of the Product: Items must be returned in their original condition – unworn, unused, and with all original tags and packaging intact. We cannot accept returns that do not meet these criteria.
- Proof of Purchase: Please include the original invoice or a copy of it with your return.
- Customized Items: Due to the unique nature of customized bags, these items are not eligible for returns or exchanges unless there is a manufacturing defect.
How to Return or Exchange
- Contact Us: Before sending any items back, please contact our Customer Service team at [email protected] with your order number, the items you wish to return, and the reason for the return. If you wish to exchange an item, please specify the desired replacement item(s).
- Prepare Your Package: Pack the item(s) securely in the original packaging. Ensure the product is well protected to avoid any damage during transit.
- Return Shipping: You will receive detailed instructions and a return shipping label from our Customer Service team. Please note that return shipping costs are the responsibility of the customer.
- Refunds: Once we receive and inspect your returned item(s), we will process your refund. Refunds will be credited to the original method of payment within a certain number of days, depending on your card issuer’s policies.
- Exchanges: If you requested an exchange, the replacement item will be shipped to you after we receive the original item and confirm it meets our return conditions.
Assistance and Support
We are here to help. If you have any questions or need assistance with your return or exchange, please do not hesitate to contact our Customer Service team through our Contact Page. We aim to provide a response within 24 hours.
Thank you for choosing Anastasia Mâché. We appreciate your patronage and strive to ensure your satisfaction with every purchase.